Samer Alhashimi was the BEST! I was a 10 year Nissan person. When I watched my wife buy her Malibu, I was impressed. Then I got hit by a dear and was looking at a totalled car. Had to get a replacement immediately. So with her urging, we started with Sam. Sam delivered and I couldn't be happier.
I was greeted cheerfully by Melissa, who proceeded to check the car and write up the paperwork. She mentioned that it would be an hour, as I am a WAITER, and it was just over an hour. She also explained what was done this service and what might need to be changed out during the next service. Payment was easy and the car was waiting in the garage.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs!
Even though the check engine light was reset, the initial problem was not addressed. The cruise control did not work after being serviced. I then took it to your dealership in Medina where my son highly recommended. They gave me a rental. Went home 45 minute drive. Was told everything worked even the cruise control. Drove 55 minutes back in a snow storm. Picked up my car and drove back home 55 minutes in a snow storm where I didn't get a chance to check out the cruise control because of the condition of the roads. When I was able to drive on clear roads the cruise control did not work. If I can't trust Pat O'Brien to fix important items, how do I know they are actually changing my oil and not just resetting it?
Hi there, we regret your most recent visit with us was not up to the standards we strive for. When you have an opportunity, please reach out to us at (440) 249-6296 so we can try to restore your confidence in our business and take care of your issue. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.