Although all work to this point has been mainly warranty work, the honesty and service I have received are second to none. I have worked with Micheal Mitcheff and Nick Stellakis and both of these advisors were awesome! There have been other advisors along the way and they deserve recognition too. And the techs are very kind as well. Although my salesman, Robert Paradise is no longer with your dealership, he too was fantastic. I gave Robert a list of features that I was looking for in an Impala, and he found exactly what I wanted. The car was in New Jersey, I believe. He had the car shipped to the dealership so I could check it out. Needless to say, the car was like new. I was impressed from the start. Your dealership has installed new tires, performed a TSB service, oil change, an inspection, free brake pad replacement and many other services on my vehicle. This work I suspect, will last a long time on my car.
I am extremely happy with how professional and courteous you all are at Pat O'Brien. As a customer, this kind of relationship is what will bring myself and other customers back to you guys first for my next vehicle. I can't be the only one! Thanks again for everything you have done for me, I will be in for my next maintenance service soon!!
I purchased one of your certified used vehicles (2008 Chevy Malibu) and have brought the vehicle back for a number of repairs. It has been over a month and a half, many miles and many books on CD since my last service appointment on December 22nd. I am writing now to once again say how much I appreciate your service department taking care of a customer. I did call the service department the next day to compliment the department on their service. I mention books on CD because the CD part of the radio was malfunctioning making listening to books on CD or Music CD's impossible. Since I drive 22 miles each way to work, getting to work safely and as a 'books on CD' junkie listening to books is very important to me. I know how expensive replacing the radio is so when your service department said they would work with GM on the radio. I was extremely pleased. When a company and its associates go the extra mile for a customer, I like to acknowledge their effort and let them know how much it is appreciated. Whenever possible I will recommend your dealership to my friends and family. Many thanks from a satisfied customer.
I've been buying cars for almost 50 years and this was the best experience I've ever had with a sales consultant, Mr. Rick Byrne.
David R. Wood
Rick Byrne was an excellent sales associate. Along with Don O'Toole who handled the paperwork.
Kelly J. Butterfield
Reggie and the rest of the sales team were awesome! They went out of their way to clean and prep the truck with all of the add on options so that I was able to take delivery that night. I hate shopping for new vehicles but the O'Brien Team was able to turn it into a pleasant, low pressure and exciting experience! Thanks again.
Kevin A. Ropes
Yes, Joey the service manager went above and beyond my expectations. This truly is a good customer service dealership with the assistance of Joe and Brian in the service department did an outstanding job.
Deborah A. Walter
Brian kept me informed every day about the progress of the service to my Vue (parts had to be ordered). He answered all of my questions and concerns to my satisfaction. Brian treats me with dignity, courtesy and respect. Pat O'Brien's service department offers the customer the best in service, quality and attitude. I've always been extremely happy with everyone in the service department, especially Brian and obviously the technician that did the work on my vehicle.
Consuelo F. Puffer
Pat O'Brien was by far the best automobile buying experience my wife and I have ever had. Nothing but courtesy and professionals, from the start of the buying process to the end. I would like to say thank you to all that helped us.
Jeffrey S. Kaszer
I can't say enough good things about my sales experience with Reggie. His low key approach, willingness to help, enthusiasm about finding out the answers to questions he didn't know immediately, were impressive. I felt completely at home and comfortable with him. I have recommended Pat O'Brien and Reggie to anyone who will listen to me since then!
La F. Kopin
The time alloted to me was amazing. I never once felt rushed or taking up too much of someone's time.
Joanne M. Litvin
Brian Moncheck treated me very well. I will recommend all of my friends and family to Pat O'Brien Chevy. We really appreciated all of his help.
Keep up the great work. Can drive my car with confidence through the winter season.
The service department was very helpful with letting me set up service problems to my needs and budget.
Best car dealership experience we have ever had, bar none. Have already been recommending Pat O'Brien to others. We will be back when we are ready to replace our 2007 Pacifica.
Westlake, Sandra M. Fridenstine
I just wanna say...the customer service I get at Pat O'Brien Chevy is absolutely amazing...Joe is so friendly! And they recognize customer loyalty.
@Alethakay via Twitter
I love this dealership. This is the second vehicle that I have bought from them and every time I go into the dealership, everyone is very friendly. I am very satisfied. :o)
I just want to thank Jack Liptor for being very courteous and professional.
Robert F. McGrath Jr
Tony Soto was great. Very helpful and he made sure the truck that I picked out would be the one for me. Thank you.
Sean M. O'Brien
I wanted to commend Pat O'Brien Chevrolet West and most notably, Service Consultant Nick Stellakis, for the incredible customer service I received this morning. Never before has any dealer personnel/dealership gone the extra mile to assist me, like Nick did today. Upon finding a rather expensive repair need, Nick unbeknownst to me, made some inquiries and was able to get me on GM's Goodwill program for this repair, saving me and my family over 80% of the cost to repair my vehicle. These exemplary gestures have definitely made an impact on me. Without a doubt I will return to Pat O'Brien Chevrolet when it's time for us to purchase a vehicle. Nick Stellakis and Pat O'Brien should be the benchmark for service quality. Thank you for your time.
Great salesman – Rick Byrne. Great service department. Always helpful.
Bonnie L. Reynolds
The dealership was a pleasure to work with. Very good people there.
Pat O'Brien made my experience fun and painless. Thank you!
Peggy A. Biddle
Very friendly dealership. Greeted by everyone. Very pleasant experience.
John M. Stevens III
Steve Donat did a wonderful job, in listening to my needs and keeping within my budget. Scott Foster also called to follow-up and ask if there was anything further he could do for me. I am extremely pleased with my experience and the ease of purchasing a new vehicle. I would definitely recommend Steve and Pat O'Brien to my family and friends. They are wonderful!
Katherine M. Lipinski
We wanted to let you know how much we appreciate the outstanding customer service we received when we purchased our new 2012 Volt, from Pat O'Brien Chevrolet. David Donat spent a great deal of time with us. We understood both the transaction and car itself. I can't imagine a more professional sales consultant. Your entire team (especially you, David and Todd) made us feel like truly valued customers. We can't imagine buying a car anywhere else in the future and will certainly recommend Pat O'Brien to anyone interested in a Volt, or Chevy of any kind. We LOVE our Volt.
Jack & Elain Jedick
Love my new Volt. I tell everyone how great the car is and how great the experience was with Reggie Langhorn and Sales Managers, Scott and Todd, at Pat O'Brien.
Jocelyn M. Geib
Very clean and friendly. Always helpful. This is the second car I have gotten from here. And, always refer them to my friends.
Kathy R. Pigman
Thanks for that great customer service!!!
Phyllis J. Zielinski
Pat O'Brien dealership provided an extremely positive buying experience. From the time we were greeted by the sales consultant to the time we drove off the lot – the personnel at Pat O'Brien were courteous, knowledgeable and very customer oriented. They do a great job!
Antoinette M. Lambert
Yes, we also own a Tahoe, which for the last year had a differential problem. We went to 3 different dealers and none could find the problem. We brought our vehicle to your service department and the problem was solved. We are very happy with that.
KEEP UP THE GREAT WORK!
Shauna L. McCain
Wish I would of found the Pat O'Brien dealership four years ago when I bought my 2008 Avalanche. Great people. Great service.
Scott D. Leili
I am very happy with Pat O'Brien Chevrolet West. I recommend to anyone looking for a car!!
Mike Mitcheff was my Service Advisor, and he was very thorough and very pleasant.
Raymond J. Tumbry Jr
Great first car buying experience!! : )
Jessica L. Smith